Providing an excellent customer service is the priority in most companies – or should be.…
Ingrid Pavan13 de December de 2021
Until lately, one of the biggest problems of a call center was the huge idle…
Ingrid Pavan15 de October de 2021
The customer is already familiar with the service totems and will find it even easier…
Ingrid Pavan28 de September de 2021
When it comes to customer service, robots are everywhere, although most of us are not…
Ingrid Pavan14 de September de 2021
Omnichannel communication has caused a revolution in the contact centers of companies providing BPO -…
Ingrid Pavan9 de September de 2021
We call customer journey the path taken by a customer when relating to a company,…
Ingrid Pavan1 de September de 2021
Customer service has been the target of great technological advancement, a relief especially for those…
Ingrid Pavan23 de August de 2021
The COVID 19 pandemic was ruthless on the hotel network. With people in lockdown in…
Ingrid Pavan12 de August de 2021
It is common for companies to concentrate their efforts on sales, marketing, and product development,…
Ingrid Pavan6 de August de 2021
