Contact

OlosChannel

Omnichannel service solution, fully customized and focused on providing an innovative experience for your customer.

A solution made especially for your company!

How does

OlosChannel works

The benefits of

OlosChannel

for your customer

01

Greater assertiveness in communication

02

Customer journey mapping

03

Integration of service channels

04

Smart self-service solutions

Segments we

serve

Financial market
Consumers of financial services are increasingly demanding in relation to service and relationship with the institution, making experience the differential in this segment.
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Health
For hospitals, laboratories, clinics and other healthcare companies to improve the quality of care, technology is essential.
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Retail
In order to retain consumers, it is necessary to guarantee agile and quality service, in addition to having a customized experience that facilitates the purchase journey.
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Telecommunications
Make a difference with agile and objective service to stay ahead of the competition. Get better results and relationships using smart technology.
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Financial market

Click here
Consumers of financial services are increasingly demanding in relation to service and relationship with the institution, making experience the differential in this segment.
Contact

Health

Click here
For hospitals, laboratories, clinics and other healthcare companies to improve the quality of care, technology is essential.
Contact

Retail

Click here
In order to retain consumers, it is necessary to guarantee agile and quality service, in addition to having a customized experience that facilitates the purchase journey.
Contact

Telecommunications

Click here
Make a difference with agile and objective service to stay ahead of the competition. Get better results and relationships using smart technology.
Contact
Services
A good customer experience with your service is what will differentiate you from the market and will ensure you stand out and get more sales.
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Entertainment
In the entertainment, hotel and travel sector, the market is highly disputed and there is nothing better than good service to retain customers. It takes agility and quality in all channels.
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Contact Center
Through exclusive and state-of-the-art technologies, we managed to automate all receptive and active contact center services.
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Billing
Contact or be contacted by your customer through different channels, in the text and voice worlds, and with unified reports. Good communication is the key to making the environment conducive to closing deals.
Contact

Services

Click here
A good customer experience with your service is what will differentiate you from the market and will ensure you stand out and get more sales.
Contact

Entertainment

Click here
In the entertainment, hotel and travel sector, the market is highly disputed and there is nothing better than good service to retain customers. It takes agility and quality in all channels.
Contact

Contact Center

Click here
Through exclusive and state-of-the-art technologies, we managed to automate all receptive and active contact center services.
Contact
Billing
Contact or be contacted by your customer through different channels, in the text and voice worlds, and with unified reports. Good communication is the key to making the environment conducive to closing deals.
Contact
Customer Service (SAC)
Provide the consumer with an efficient channel for clarifying questions, sending suggestions or complaints and for solving problems with the company or products.
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Tools integrated with

OlosChannel

Digital Agent

Solution with voice recognition, active and receptive, which promotes interactions from the beginning to the end of the contact, without the need for a human agent.

Call dialer

Olos has 3 different dialer models: Predictive, Preview and Automatic. With them, it is possible to provide a more complete and qualified service to customers and increase the productivity of the team.

Olos Inbound

Allows the automation of receptive service, to speed up the customer service process, the resolution of demands and reduce call time.

CRM Eaglle

All contact management carried out by a CRM Multimedia WEB & MOBILE fully integrated with Olos.

Olos Bot

Extremely efficient robot, available for several media: WhatsApp, Skype, Messenger, Telegram or SMS.

Olos JourneyX

Allows you to use operational and business data in fully customized omnichannel journeys with triggers to trigger endless features.

Olos Analytics

Call center behavioral analytics interface paving the way for optimizations.

Olos Anywhere

New way for the company to communicate with its customers, enhancing experiences via a 100% mobile text and voice application.

Real-time management and monitoring

Complete control panel, with reports, call recording, as well as real-time management and monitoring of calls.  This ensures complete management of the operation.

Multimedia Agent

Combination of communication channels that allows the operator to change the service between voice and text channels (webchat, Facebook, Skype, etc.).

Silence analysis

Solution to detect operation failures. It is possible to identify excessive silence in the communication between customer and agent, for example.

Built-in softphone

IP platform that monitors, trains, checks, automatically unblocks mute, visualizes the customer’s name, controls volume gain and much more.

Olos Web Interactive (OWI)

Complete visual, sound and interactive self-service platform that connects with various communication channels.

Talk to us

and improve

your customer

experience!

Our address

Useful links

Have our contact

olos@olos.com.br

+55 11 2281 – 1650

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