Contact

OlosChannel

Omnichannel service solution, fully personalized and focused on providing an innovative experience for your customer.

Agente digital Olos

How

OlosChannel works

Benefits of

OlosChannel

for your client

01

Greater possibilities for interaction;

03

Intelligent self-service solutions;

02

Integration of service channels;

04

Uniformity in automatic interaction.

Segments that

we serve

Financial
Explore all communication channels to interact with your customer in the way they prefer, increasing contact rates and customer satisfaction.
Explore all communication channels to interact with your customer in the way they prefer, increasing contact rates and customer satisfaction.
Health
Multiple applications, including customer service, no-show management, and appointment confirmations, all powered by a robust omnichannel platform.
Multiple applications, including customer service, no-show management, and appointment confirmations, all powered by a robust omnichannel platform.
Retail
Engage and delight your customers through a seamless omnichannel journey, utilizing all available channels and managing every interaction with a unified solution.
Engage and delight your customers through a seamless omnichannel journey, utilizing all available channels and managing every interaction with a unified solution.
Telecom
Omnichannel routings provide a competitive edge in terms of service agility and request resolution capabilities.
Omnichannel routings provide a competitive edge in terms of service agility and request resolution capabilities.
Services
Better operational and financial results through intelligent omnichannel routing, bringing a huge competitive advantage.
Better operational and financial results through intelligent omnichannel routing, bringing a huge competitive advantage.
Entertainment
Greater loyalty, proximity, agility and quality in service by exploring different communication channels.
Greater loyalty, proximity, agility and quality in service by exploring different communication channels.
Contact Center
Explore all communication channels to interact with your customer in the way they prefer, increasing contact rates and customer satisfaction.
Explore all communication channels to interact with your customer in the way they prefer, increasing contact rates and customer satisfaction.
Collection
Ensure better recovery rates by exploring omnichannel collection, where your customer is contacted through different channels and in specific situations, controlled by a unified solution.
Ensure better recovery rates by exploring omnichannel collection, where your customer is contacted through different channels and in specific situations, controlled by a unified solution.
Customer Service
Connect Agents, Bots and Customers in a unified solution that manages multiple channels in a centralized manner, providing more service possibilities.
Connect Agents, Bots and Customers in a unified solution that manages multiple channels in a centralized manner, providing more service possibilities.
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Solutions integrated to

OlosChannel

Olos Inbound/outbound

Olos receptive and/or active with all its integrated solutions managing dozens to hundreds of agents and campaigns.

Olos DA

Active and receptive voice recognition solution that promotes interactions from the beginning to the end of the contact, without the need for a human agent.

Olos Text

Integrated solution with better resources for managing text communication, using humans or bots, with full integration with different media such as WhatsApp, Messenger, SMS, among others.

Olos JourneyX

Allows you to use operational and business data in fully customized omnichannel journeys with triggers to trigger endless resources

Olos Analytics

Behavior analysis platform using the best existing speech analysis and transcription procedures.

Olos E-mail

Proof of agreements and sending documents are just a few examples of the dozens of applications of email in omnichannel journeys.

Talk to us

and elevate your experience

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