Success Cases

See Olos’ main success stories

In more than 9 years of activity, we have managed to optimize the operation of care services and generate expressive results for our clients in different segments. Now see good examples of how we’ve helped revolutionize the consumer experience, improve operator productivity, and reduce costs.

Check out our main success stories!

Case
Mobile Telephony Collection

510 robots replacing 1200 human agents
Imagine the savings generated with this operation

Challenges:

Attend tickets with low collection value, with unfeasible costs in the human collection model
Average daily mailing volume is 1 million contacts
Total automation of the operation

Results:

Productivity:
345,994 contacts in 1 day
396% increase in services
31% growth in the number of contacts
68 answered calls per hour
Drop in average service time
50 seconds per human operator to 24 seconds per digital agent

Solutions:

Implementation of the digital agent in the collection sector
Use of 510 licenses replacing 1200 human agents
Sending SMS with integrated barcode
Achieve 30 thousand promises of payment per day

Case
Mobile Telephony Sale

Increasing sales and costs reduction

Challenges:

Reduction of operation costs
Increase in the number of sales of telephone plans
Automation of the sale operation

Results:

2,000 calls a day
110 sales per day
Zero commission

Solution:

Employ the digital agent to effectuate sales of cellular and internet call plans to the customer base more quickly and with humanized communication

Case
Health Plan

Exponential reduction of no-show on medical appointments and exams

Challenges:

Inbound service in Spanish for the Latin American market
Automation of medical appointment scheduling

Results:

200 appointments per day
Address and office confirmation

Solutions:

Webservice integration for appointment date and time consultation
Use of 10 digital agent licenses

Case

Credit Cards/

Financing

Reduction of 70% on operational costs

Challenges:

Reverse a deficit credit card portfolio, with financing and loan products with an average of 2,245 days past due and low return in relation to operating cost
Increase the number of payments and be successful in renegotiations

Results:

70% reduction in operating costs
Portfolio interaction has grown from 1.2% to 3.5%
Penetration in the mailing: advance of 11% of the service position to 45% with the digital agent
Zero commission

Solutions:

Increase the number of payments and be successful in renegotiations
Exchange of 21 customer service positions for 6 digital agent licenses

Case

Digital Bank

Customer service for non-technological audience

Challenges:

Serving the public of the elderly
Exercise the pre-audit function of signed loan contracts
Promote customer loyalty in the after-sales
Provide strategic information on the behavior of the portfolio of clients

Results:

105,556 services performed in the 22-day period
311 successes per day
Preauditory of the consigned loan contracts
Centralization of the operation

Solutions:

Employ digital agents to maintain good communication with the elderly public
Carry out the service in a friendly way and overcome challenging situations

Improve the customer experience

and generate real results for your business