6 VoIP curiosities you need to know

Voice over IP technology is a solution that allows you to use your internet network for making calls. This is used to replace the traditional telecommunication model. Although it has existed for a few decades, the feature has been more discussed and used over the last years.

In a beginning, IP telephony faced problems such as limited internet access and poor connections. However, overcoming these challenges meant that technology was increasingly adopted in companies in different segments.

WHY USING IP PHONE IN YOUR BUSINESS?

Once you understand that IP telephony is an internet communication service, you need to understand the importance of the system. There are several technology-related benefits that make this solution increasingly common in corporations. Look:

• Telephone and communication costs reduction;

• Greater integration between departments, unifying communication and making interactions easier;

• Flexibility and mobility for your employees, who can work externally, at events and other situations;

• Fast communication due to the IP telephony’s versatility;

• Increased team productivity by improving communication between departments and people.

Thus, there are several reasons that make IP voice telephony a good choice for companies, which is increasing VoIP usage.

Despite this, the technology is not yet widely disseminated. Thus, a number of curiosities can be talked about that. 

6 VOIP CURIOSITIES

Following are some of the key curiosities about the voice over IP system, also known as VoIP. In general, questions range from how the technology works to whether the announced benefits are real. Here they go!

1. Cost savings on phone bills

With IP telephony, communication is performed over the internet network, a much cheaper way than traditional high-rate phone calls. VoIP works with devices on the same provider, which generally reduces internal communication costs.

In some cases, however, customers and suppliers may also opt for the system, further reducing costs. Depending on how the solution is used and the business’ spending, telephony savings can reach 80% of current value.

2. Easy installation

To use VoIP, you need a specialized partner for installation and support. Still, the process is quite easy.

That’s because you can use the company’s current Internet network, use adapters to turn analog phones into digital phones, and leverage some of the system that was previously installed.

3. How contacts are made

VoIP calls are made using the internet so that data is routed over the computer network rather than the telecommunication cables. The data is transformed into bits and decoded at the destination, which enables real-time communication regardless of distance.

4. Emulator

In IP telephony, companies use the emulator software, called Softphone, installed on the computer. With this, the system acts as a telephone handset emulator, allowing communication.

5. Versatility of use

VoIP still offers many types of applications and usages, once the softphone can be installed on different devices such as computers, notebooks, smartphones or tablets. In addition, the technology enables communication by audio call or video.

6. Security

Communication is much more secure through the VoIP system. Through it, data is transformed and transmitted through the cloud and systems can encrypt this data. This is important to reduce the chances of being intercepted or accessed.

As we have seen, VoIP technology provides several benefits. However, for them to be achieved, it is essential to have an experienced partner.

In order to meet these demands, you can count on OlosChannel, an omnichannel voice platform that includes cloud telephony (VoIP), data intelligence, monitoring capabilities and full reporting. Everything to improve your company’s telecommunications management.

Willing to know more about OlosChannel? Contact us and request a demonstrational visit!

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